Monthly bundles are shipped between the 5th and the 10th of every month.
Shipping fees are the same for all bundles and are indicated in the product descriptions.
One-Time drop orders are processed and shipped with 1-2 business days.
We do not accept returns or exchanges unless the item you purchased is proven to be defective, which must be proven by the customer. If you receive a defective item, please contact us at firstname.lastname@example.org within 15 days of receipt of your shipment with details of the product and the defect, photos, and any other necessary information and we will make best efforts to determine a workable solution.
Upon receipt of the returned product, if necessary, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to items during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
To cancel your subscription simply login to your account and click the 'cancel subscription' button, support will contact you within 7 business days. You must cancel within 7 business days of your next scheduled renewal date to avoid charge. If you cancel, you may use your subscription until the end of your then-current subscription term.